Diligence Every Hour, Every Day
For Gabby and Pete, they started offering management services in 2017, however they are veteran hotel operators. Gabby has over 25 years experience in hotel operations including multi-hotel management of Hilton, Hyatt, Marriott, and IHG brands. Gabby has received multiple management rewards and recognitions including "Quality Excellence Award" from IHG, “Award of Excellence” and “Conrad Achievement Award” from Hilton. Additional information on Gabby's experience can be found in the “About Us” section.
Pete began with Embassy Suite Hotels and served as General Manager at 3 ESH properties. Subsequently Pete went on to Development and Advisory Services while keeping involved with hotel operations through Asset Management and Owner Representation. Pete also remains active as a partner in the ownership of Hilton product hotels. Additional information on Pete's experience can be found in the “About Us” section.
Partners In Hospitality recent management assignment includes the Hilton Garden Inn - Edmond, OK (opened in January 2018). In addition, Partners In Hospitality provided Design and Procurement Services along with Pre-Opening Services for the project. The hotel features 158 rooms and 20,000 square feet of meeting/convention space. Gabby and Pete are also actively involved in the management of the Hilton Garden Inn - Lawton, OK, a facility nearly identical to the Edmond hotel.
Gabby and Pete believe in hands-on management. Which means they also asset manage every hotel they have the privilege to operate, providing the crucial "owner perspective". As operators, they provide thorough employee training and support, state-of-the art marketing and revenue generation, exemplary customer service, daily management of operating costs, and a constant focus on generating superior profits for ownership.
Maximize Revenue
Utilize state-of-the-art technology in sales and marketing (e.g. Salesforce, Delphi fdc, Google analytics, etc.)
Optimal brand support and leverage
Local prospecting, advertising, and community relations
Brand specific yield management
Deliver exceptional customer service
Habituated to the basics
Always go one step more
Solve problems in real time
Anticipate customer needs
Protect The asset
Prompt and thorough repairs
Preventative maintenance program
Code compliance and licensing
Insurance coverage
Control costs
Labor discipline
State of the art metrics
Inventory control and security
Smart purchasing
Employee retention
Daily reaction
train and Develop the employees
Hire attitude and skill
Emphasize thorough training
Positive reinforcement
Team spirit
Empowerment
Report to owner and generate profit
Clear and concise summary reports
Insightful variance analysis
Customer satisfaction, employee retentions and profit focused
Capital budgeting from an owner perspective